VR Plumbing Training for Woodie's
VR training solution that increased employee confidence by 81% and delivered ROI within 6 weeks for Woodie's plumbing department.
The Problem
Woodie's colleagues were scared of the plumbing aisle as they didn't know how to answer queries about products or plumbing related problems. Woodie's Head of Engagement, David Nally, contacted Virtual Reality Ireland in search of a way to cure this fear.
Our Solution
We created a Unity application with 8 training modules where trainees would virtually 'Install a Dishwasher', 'Fix a Toilet', 'Fit a Garden Tap', and more. The modules were based on top plumbing queries from Woodie's customers. Confidence was used as the key indicator for the project. At the start of the training, once users login with their unique employee id number, they are asked how confident they felt dealing with plumbing queries in-store. At the end of each module, employees take a multiple choice quiz testing their knowledge to explore how confident they felt answering these questions in store.
The Results
The VR training application trained over 350 users in a one-month training period. To roll out the training, Woodies brought it on-tour on their double-decker training bus. 12 x Oculus Go headsets along with a Virtual Reality Ireland facilitator ensured the successful implementation of the project.
Video Case Study
Project Details
Client
Woodie's
Sector
training
Technologies
Key Results
- •81% reported improved confidence in answering plumbing queries in-store
- •Return on Investment within 6 weeks of use
- •5% sales net uplift in plumbing sales versus the same 6 weeks last year
- •7% improvement in plumbing product sales margin